Suede vinyl box set errors
Thank you for your patience whilst we have been dealing with the recent Suede box set errors.
The replacement vinyl for ‘Night Thoughts’ has now been made so please follow the below process to obtain your replacements:
- Please email the DMG info line (firstname.lastname@example.org) and attach your proof of purchase (as this will let us know whether you have the exclusive or standard edition)
- Please include your name and full postal address including post code/zip code
- If you also have damaged inner sleeves, please state exactly which inner sleeves have been affected and these will be posted out with your replacement vinyl
You will be notified via email once they have been posted to you.
At this time, we are NOT replacing outer sleeves, outer boxes or vinyl other than Night Thoughts. If you are experiencing problems with outer sleeves, outer boxes or the vinyl itself, please send photographic evidence so we can investigate these issues with our manufacturer.
Please do be patient, we are a small team and there is only one person dealing with the large volume of emails who has a day job! Rest assured that we will get to all of your emails as soon as we can.
ORIGINAL EMAIL _ NOVEMBER 2017
Demon acknowledge that there is an error with the masters used for the pressing of “Night Thoughts” within the Suede Vinyl Box set released on the 9th November. A new master has been provided by Suede for “Night Thoughts”, and both LPs for this album will be repressed and will be available to everyone who purchased the box set. We are waiting on manufacturing timelines to confirm the date a replacement will be available. Once we have these we will communicate how to obtain your replacement via the Suede and Demon social channels, and SuperDeluxeEdition.
We are also aware that there have been varying degrees to some or all of the inner sleeves. Again, this is something we are looking into with our manufactureres and we will keep you updated as soon as we have more information.
Demon are genuinely sorry, and are addressing the issue as a matter of priority. We will update this post as soon as we have more details. Thank you for your patience.