This year’s #RSD20 will be a little different to the ones we have known previously and will be split across 3 dates to support independent record shops. But we will still get our fab releases out to you on the ‘drop dates’. When we know more, we will of course update you.
Amazon Delivery to US & AUS
Where we have the rights, we are working with Amazon AUS/US to get releases up on their site and will endeavour to do so as soon as we can.
COVID-19 – Amazon Delivery Times
Please visit Amazon for the latest updates on delivery times:
As we do not deal with Amazon deliveries, we are unable to advise you on delivery times. You will need to contact Amazon’s customer services for an update on your order.
COVID-19 – Replacement Discs
During the COVID-19 pandemic, our offices are closed so we are unable to send you any replacements for faulty discs until we are back in our offices.
As yet, we do not know how long this will be before we can go back, it seems October at the earliest but we will update once we know more.
If you have received a faulty product, please arrange to have it sent back to your original retailer for a full refund/replacement. Amazon are offering longer return windows in light of the pandemic.
Can you confirm the sources of your vinyl reissues?
In most cases, we simply do not have access to the original analogue tapes. Where we do have access to analogue tapes, we use them but generally speaking, Demon’s vinyl releases are mastered from digital files created from the master tapes.
Windows Media Player is displaying the wrong information when I import songs
We have been alerted to a number of discs that are displaying the wrong information when imported into Windows Media Player. The CDs affected are Leo Sayer: The Gold Collection and ‘100 Hits: The Best Eighties Album’.
In the meantime, you can overwrite the album information:
- Right click on the album cover and select ‘Find Album Info’
- In the search box type ‘100 Hits: the Best eighties album’ or the title of the album
- Click on ‘100 Hits: the Best eighties album Disc 1’ or ‘Disc 2’ or ‘Disc 3’ or ‘Disc 4’ or ‘Disc 5’ (depending on what Disc you have in the CD drive)
- Click ‘Next’ then click ‘Finish’
The album names should now be displayed correctly. If the songs are playing incorrectly, please let us know.
WMP pulls the album information from a music data provider which seems to be sending incorrect information which we are currently investigating.
How do I know I have received an Amazon Exclusive Edition?
The Amazon Exclusive sticker is for illustrative purposes only and will NOT appear on the finished product. You will need to check the catalogue number (which will end in a ‘X’ for the exclusive edition’ or the barcarole, both of which can be found on the product information on our website.
If the exclusive comes with a signed print, this will be packaged inside the product.
I have received a damaged or faulty item. What do I do?
Please accept our apologies if you have received a faulty/damaged item.
In the first instance, you will need to contact the original retailer for a refund/replacement. We are not a shop and do not have the resources to replace items and we are not able to offer any refunds on products. This can only be done via your original retailer.
Are your signed prints authentic?
Yes of all the signed prints offered in our selected Exclusives are each hand signed by the artist. No fakes and no reproductions!
Will all record stores be stocking your RSD releases?
Please note that not all stores that participate in Record Store Day will choose carry all releases. It it up to the individual stores as to what releases they choose to stock. Pricing is also up to the discretion of each store.
Please visit the Record Store Day website to find participating stores in your area and contact your local store to check if they will be stocking the release you’re after.
If we have any copies left after Record Store Day, we can put these up on Amazon a week alter but there is no guarantee that we will have any stock left after Record Store Day.
My download card was not included or has expired. What do I do?
We are no longer issuing download cards with our vinyl releases. If you have purchased a vinyl release which advertises a download card, please email us your proof of purchase (email@example.com) with a link to where the download card was advertised so we can investigate.
If you have purchased a vinyl release which has an expired download card, please email us the catalogue number and proof or purchase.
Please note that download cards only work in the territories where we have digital rights so they may not work in your country.
Where can I pre-order a Record Store Day release?
As Record Store Day is intended to support and celebrate independent record stores, you will only be able to purchase RSD titles in physical record stores on the day itself. If after the event there is still stock available, these can be sold online through the retailer or through Amazon but there is no guarantee that stock will be available as RSD titles are strictly limited editions and will not get re-pressed once they’ve sold out.
I missed out on buying an Amazon Exclusive and now it has sold out. Where can I get one?
We are sorry that you missed out an Amazon Exclusive. These tend to sell out very quickly and unfortunately, as these are strictly limited editions and exclusive to Amazon UK, once they’re gone, they’re gone.
We do find that when people cancel their pre-orders, the limited edition becomes available again. You can enter your email address to be notified when a copy becomes available through the product page on Amazon UK.
Why are some of your releases not available for digital download?
Due to licensing restrictions, we are not always able to secure digital rights for a release.
I am interested in licensing music for one of my projects. How do I go about doing this?
If you would like to license the master recording of a Demon Music Group artist, please email firstname.lastname@example.org with details of your request and the licensing team will get back to you.
I am a wholesaler and I am interested in selling your records in my store. Who do I contact?
If you would like to sell our products in your store, please email us at email@example.com and tell us which country you are in and we will send you the distributor details for your territory.
How do I submit a demo?
We are a company that specialise in the reissues of catalogue titles so unfortunately we do not sign new acts. We do appreciate your interest in Demon Music Group and we wish you all the best of luck for the future.
I wish to review one or more of your releases. How do I go about this?
We have a great deal of interest in reviewing our releases. If you are interested, please email us at firstname.lastname@example.org with some information and a link to your publication or a pdf of examples of your work so we can assess if we think your publication is suitable. Unfortunately, we cannot guarantee that you will receive copies for review as we do have a very limited number of copies to go around.
Why can I not get some of your releases in my country?
Due to licensing restrictions, we are not always able to offer our products for sale in every global territory.
Can I submit ideas for releases to you?
Yes please do email us at email@example.com with your suggestions which we will happily pass on to our label managers for consideration. We are always interested to hear your ideas and feedback.
Will you be re-pressing more Boom Box CD versions in 2017?
At this time, we cannot confirm if we will be re-pressing the CD box set after it has sold out with retailers.
My query relates to the Dead Or Alive Sophisticated Boom Box Vinyl. What should I do?
We are aware of the pressing issue on the Dead Or Alive Vinyl box. We are currently remanufacturing the mis-pressed Nude album and will issue an update with a date for when the replacement vinyl will be available as soon as we can. Please accept our sincere apologies for the inconvenience caused.
How do I obtain information on work experience and employment at your organisation?
Please visit the BBC Careers Page for any available vacancies at Demon Music Group http://www.bbc.co.uk/careers/home. If you are looking for work experience, please email us at firstname.lastname@example.org with what department you are interested in and we will contact you if we have anything suitable.