My download card was not included or has expired. What do I do?
We are no longer issuing download cards with our vinyl releases. If you have purchased a vinyl release which advertises a download card, please email us (firstname.lastname@example.org) with a link to where the download card was advertised so we can investigate. If you have purchased a vinyl release which has an expired download card, please email us the catalogue number and proof or purchase.
Please note that download cards only work in the territories where we have digital rights so they may not work in your country.
Where can I pre-order a Record Store Day release?
As Record Store Day is intended to support and celebrate independent record stores, you will only be able to purchase RSD titles in physical record stores on the day itself. If after the event there is still stock available, these can be sold online through the retailer or through Amazon but there is no guarantee that stock will be available as RSD titles are strictly limited editions and will not get re-pressed once they’ve sold out.
I missed out on buying an Amazon Exclusive and now it has sold out. Where can I get one?
We are sorry that you missed out an Amazon Exclusive. These tend to sell out very quickly and unfortunately, as these are strictly limited editions and exclusive to Amazon UK, once they’re gone, they’re gone.
We do find that when people cancel their pre-orders, the limited edition becomes available again. You can enter your email address to be notified when a copy becomes available through the product page on Amazon UK.
I have received a damaged or faulty item. What do I do?
Please accept our apologies if you have received a faulty/damaged item.You will need to contact the original retailer for a refund/replacement.
If you are having trouble obtaining a refund/replacement from the retailer, please contact us at email@example.com and we will investigate.
Why are some of your releases not available for digital download?
Due to licensing restrictions, we are not always able to secure digital rights for a release.
I am interested in licensing music for one of my projects. How do I go about doing this?
If you would like to license the master recording of a Demon Music Group artist, please email firstname.lastname@example.org with details of your request and the licensing team will get back to you.
I am a wholesaler and I am interested in selling your records in my store. Who do I contact?
If you would like to sell our products in your store, please email us at email@example.com and tell us which country you are in and we will send you the distributor details for your territory.
How do I submit a demo?
We are a company that specialise in the reissues of catalogue titles so unfortunately we do not sign new acts. We do appreciate your interest in Demon Music Group and we wish you all the best of luck for the future.
I wish to review one or more of your releases. How do I go about this?
We have a great deal of interest in reviewing our releases. If you are interested, please email us at firstname.lastname@example.org with some information and a link to your publication or a pdf of examples of your work so we can assess if we think your publication is suitable. Unfortunately, we cannot guarantee that you will receive copies for review as we do have a very limited number of copies to go around.
Why can I not get some of your releases in my country?
Due to licensing restrictions, we are not always able to offer our products for sale in every global territory.
Can I submit ideas for releases to you?
Yes please do email us at email@example.com with your suggestions which we will happily pass on to our label managers for consideration. We are always interested to hear your ideas and feedback.
Will you be re-pressing more Boom Box CD versions in 2017?
At this time, we cannot confirm if we will be re-pressing the CD box set after it has sold out with retailers.
My query relates to the Dead Or Alive Sophisticated Boom Box Vinyl. What should I do?
We are aware of the pressing issue on the Dead Or Alive Vinyl box. We are currently remanufacturing the mis-pressed Nude album and will issue an update with a date for when the replacement vinyl will be available as soon as we can. Please accept our sincere apologies for the inconvenience caused.
My query relates to the Dead Or Alive Sophisticated Boom Box faults. What should I do?
We have carefully read through all of the comments and e-mails we have received, and we are now in the process of rectifying all issues that were raised. To ensure that the changes we have made are correct, we have enlisted the help of an expert to act as a second pair of eyes and ears, and are satisfied the changes address the issues that have been highlighted. Thank you for the feedback and for your patience in this matter – it is appreciated.
Please visit our blog post on the website where we have detailed all the errors, the fixes and the procedure to follow to get your replacement discs.
Please accept our sincere apologies for the inconvenience caused.
How do I obtain information on work experience and employment at your organisation?
Please visit the BBC Careers Page for any available vacancies at Demon Music Group http://www.bbc.co.uk/careers/home. If you are looking for work experience, please email us at firstname.lastname@example.org with what department you are interested in and we will contact you if we have anything suitable.